CUSTOMER SERVICE
Shipping & Delivery
Complimentary Shipping Within Australia
We proudly offer complimentary shipping across Australia. To ensure transparency, your order confirmation will clearly indicate the estimated shipping date. Most domestic deliveries arrive within 2 to 7 business days from the date your exquisite jewellery is dispatched.
International Shipping
We provide complimentary international shipping via FedEx™ International Priority. Please note that customs processing times vary by country and may occasionally result in delivery delays beyond our estimated timeframe.
Fully Insured & Secure
Every shipment from Promise Me by Harry Georje is fully insured and securely registered to ensure complete protection throughout transit. For security and peace of mind, we require an adult signature upon delivery at the provided residential or business address.
Customs, Duties & Taxes
International orders may incur import fees based on local regulations and policies. Occasionally, third-party brokerage services are necessary to facilitate customs clearance. Promise Me by Harry Georje does not have any affiliation with nor control over these third-party brokerage providers and cannot be held responsible for their policies or procedures.
Taxes and duties are assessed based on prevailing rates at the time of shipment. We recommend contacting your local customs office directly for information on potential fees associated with your order.
Discreet Packaging & Flexible Delivery
We respect your privacy; therefore, your order will be shipped in discreet, unmarked packaging without any indication of its contents. Delivery can be made to your home, office, or any preferred location for your convenience.