CUSTOMER SERVICE

Privacy Policy

Effective Date: January 01, 2025

Promise Me by Harry Georje (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines clearly how we collect, use, disclose, and protect your information when interacting with our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Information: Name, email address, telephone number, billing and shipping addresses, and payment information provided during purchase transactions or when contacting us.
Technical Information: IP address, browser type and version, operating system, referring URLs, and browsing activities gathered through cookies and similar tracking technologies.
Additional Information: Preferences, feedback, survey responses, or other information you voluntarily provide.

2. How We Collect Information

We collect your personal information via:

Direct Interaction: When completing forms, placing orders, subscribing to newsletters, or communicating directly with us.
Automated Technologies: Utilising cookies, web beacons, analytics, and similar tracking tools to enhance website functionality and understand usage patterns.
Third Parties: Through trusted third-party providers, including payment gateways and delivery services essential for completing your orders.

3. Use of Your Information

We use your information to:

Process, confirm, and deliver your orders efficiently.
Facilitate secure payments and fulfil shipping requirements.
Communicate with you about your orders, account updates, promotional offers, or newsletters, subject to your consent.
Enhance and personalise user experience through analytics and customer insights.
Ensure compliance with legal obligations, prevent fraud, and safeguard against unauthorised transactions.

4. Disclosure of Information

Your personal information may be shared under the following circumstances:

Service Providers: With verified third-party service providers, including payment processing companies, shipping carriers, and marketing services, strictly to fulfil their obligations.
Legal Obligations: When required by law, regulation, court order, or legal processes to disclose information.
Business Transactions: In cases of mergers, acquisitions, restructures, or asset sales, your data may be transferred securely, and you will be notified of such changes where required by law.

5. International Data Transfers

We may occasionally transfer personal information outside Australia. If such transfers occur, we will take all necessary measures to ensure the protection and privacy of your data in accordance with this Privacy Policy and applicable laws.

6. Cookies and Tracking Technologies

We use cookies to improve and customise your browsing experience, allowing us to:

Remember your preferences and settings.
Monitor and analyse site traffic and user interactions to optimise our website.

You can manage or disable cookies through your browser settings; however, this may impact certain functionalities and your user experience.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Despite our best efforts, no digital transmission or storage system is entirely secure, and we cannot guarantee absolute data security.

8. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction or updating of your personal information if inaccurate or incomplete.
Withdraw consent to receiving marketing communications at any time.

To exercise any of these rights, please contact us directly using the contact details provided below.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage regular review of this policy to stay informed about how we protect your information.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Promise Me by Harry Georje

Email: sales@promisemebyharrygeorje.com.au

Phone: +61 404 553 555